A single negative review or viral post can tank your conversion rates...

https://juliet-wiki.win/index.php/What_Do_I_Say_When_a_Customer_Brings_Up_a_Bad_Post_They_Found_Online%3F

A single negative review or viral post can tank your conversion rates overnight. When your reputation takes a hit, your instinct is to fight back—but that usually fuels the fire and hurts your bottom line