Building trust with customers doesn’t stop when you receive a stinging review....

https://happyeconews.com/sustainable-business-trust-how-to-tell-the-difference-between-honest-reviews-and-false-claims/

Building trust with customers doesn’t stop when you receive a stinging review. In this guide, we break down how to handle Google reviews that don't add up. We explain the difference between a harsh opinion and a dishonest claim