Listen without rushing to fix things, then offer one practical step, like...

https://blogfreely.net/gertonmhvf/what-questions-should-families-ask-a-treatment-center-in-georgia

Listen without rushing to fix things, then offer one practical step, like making a call or planning an appointment. Try: “I’m here with you. Want to call someone together?” Keep clear boundaries, and remember support may take more than one conversation.