Listen without trying to fix everything, ask what would help, and offer one...

https://wakelet.com/wake/WHO7K_XH9zMwB4vXQjRdv

Listen without trying to fix everything, ask what would help, and offer one small step, like sitting together during a support call. Say, “I’m here. Want me to sit with you while you call?” Keep kind boundaries. Support may take more than one conversation