Voice AI can mess up answers when it mishears or guesses wrong data, especially...

https://raymondsinterestingchat.quantlynix.com/posts/how-do-i-store-region-and-plan-based-policies-so-the-agent-stops-guessing

Voice AI can mess up answers when it mishears or guesses wrong data, especially with numbers like order IDs. A simple fix is adding readbacks—having the system repeat the ID back for confirmation